Return & Exchange Policy
Non-Custom Items: Due to COVID-19, we have extended our return and exchange policies to accommodate any areas that have quarantine restrictions. We accept returns and exchanges of any non-custom pieces in new and sellable condition within 30 days of arrival date. It is up to the discretion of the Nominal Team to deem an item in legible condition for exchange or return. Due to hygienic purposes and safety reasons, earrings cannot be accepted for returns or exchanges at this time. Refunds on orders may not include the cost of shipping already paid for by Nominal.
International Returns & Exchanges: We are unable to process return labels for international customers at this time. Shipments back to Nominal must be paid for by the customer, and your refund / exchange will be processed upon receipt of the item. A separate shipment charge will also be incurred if you are looking for an exchange. If Nominal is at fault for any order errors, we cover the cost of everything to make it right. If there are any defects or mistake made in your order, international customers are always covered under our full item replacement warranty and will not be expected to pay for any shipment charges.
If you are not entirely happy with your order, please contact us and we will do our best to make things right. Your happiness is our #1 priority.
If any item arrives defective, we offer a 100% free item replacement. Also, all of our jewelry has a rust-&-tarnish-free guarantee, so please do not hesitate to reach out if you ever have any issues. please contact us at firstname.lastname@example.org.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
Any unsuccessful delivery due to any customers' mistakes on shipping address or customers' unavailability, any loss of products due to the security of customers' living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for return and refund.
If your order contains multiple items, we will ONLY refund for the defective part, not the whole order.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time (2-5 business days) before a refund is posted.
Note：Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.