Can I change or cancel my order after I've placed it?
Orders cannot be canceled or modified in any way once they are placed. Please double-check your cart contents, including sizes and colors, before placing your order, to make sure you get precisely what you intended.
I entered the wrong address; can I change it?
If your order has not been fulfilled / shipped yet, we will do our best to change the address for you. E-mail us at firstname.lastname@example.org and be sure that your e-mail includes the correct address if you reach out to us, so that there is no back and forth responses. If the order has already been shipped, no changes can be made to the shipping label or destination. Please double-check your address when placing your order to avoid any trouble.
I placed 2 orders; can you combine them?
If the two orders are placed within fifteen minutes of each other and are going to the exact same address, our system will combine the orders. Please reach out to us if your orders were placed within 15 minutes of each other, so we can refund one of your shipping charges for you.
Orders placed more than 15 minutes apart from each other, or orders going to different addresses, cannot be combined.
How long will my order take to ship out?
Orders that are comprised of non-customized pieces proudly ship out within 36 hours.
If your order has just shipped out, allow about 36 hours for the tracking number to update and provide accurate information.
How long will it take to get a reply?
All e-mails are replied to within about 24-48 hours. We do not ignore any e-mails, so please do not send more than one e-mail. Sending more than one e-mail will send your inquiry to the back of our inbox, and that would be no fun. Please do not message us on multiple platforms, such as Instagram, E-mail, and WhatsApp. This will only further slow down your time of getting a proper response.
Where is my order?
If you have ordered a non-custom piece, we typically fulfill all orders within 24 hours. Standard Delivery & Express International Shipping take approximately 6-15 days. Please use the tracking number in your e-mail order confirmation to keep an eye on your package.
My order says it's been delivered, but I don't see it.
Please be sure to check your front door / porch area, your mailbox, family members / neighbors, and especially any front desk / administration office in your residence (especially in apartment complexes).
Furthermore, express service company often marks a package as "delivered" much before the package arrives. Please allow a full 6-15 days after the claimed delivery date to give a chance for the package to arrive. If the package has not arrived, please contact your local express service company to see if it may have been delivered or held there.
If all the above steps have been taken and no package has been found, then you may have to file a claim for a missing package through express service company. This claim can be done here.
Re-shipments for lost/missing packages can only be shipped as exact duplicates of your original order, and cannot be modified or refunded.
If you have any further questions about your package, please remember that your satisfaction is always our top priority; feel free to e-mail us at email@example.com
How do I cancel or change my order?
Order contents and details (such as colors and sizes) cannot be modified. If an address needs to be changed and your order has not been fulfilled yet, please reach out to firstname.lastname@example.org so we can help you with any changes needed. Be sure to provide your correct address all in one email so we can make the change in a timely manner. Unfortunately, if your order has already been shipped out or the process has already begun on your custom piece (which occurs 48 hours after your order is placed), there is nothing we are able to do. Still feel free to reach out to discuss possible options for returns or exchanges.
Are there some countries you do not ship to?
Unfortunately, there are a few countries that we are unable to ship to. We do not ship to Brazil, Peru, Hong Kong, Taiwan at this time. Stay tuned for any updates if some of these countries begin accepting shipments. We apologize for any inconvenience.
How do I schedule a re-delivery?
If you are an international customer and need to schedule a redelivery, please reach out to express service company or your local post office and provide them with your tracking number so they could further assist you.
Do you ship worldwide?
Yes, we ship worldwide and are so grateful to have shipped to over 50 countries so far.
Unfortunately, we do not ship to Brazil, Peru, Hong Kong, Taiwan at this time.
When will I receive my order?
International shipping from the Asia typically takes 6-10 days with our Express Shipping. Feel free to use the tracking number in your confirmation e-mail to keep an eye on the provided details for your order while it's in transit.
What warranty comes with my purchase?
All Nominal jewelry is covered with a Lifetime Warranty against any rust or tarnish, including manufacturing defects and color fading. We stand proudly with our real 18-karat gold plating, pure stainless steel fills, and all customized jewelry. If you run into any issues pertaining to color fading or rusting, please reach out to us and we will replace your item for free. However, in some areas of the world (including many regions within Africa), a refund may be issued instead of an item replacement due to high shipping costs.
If, for any reason beyond the ones listed above, you are not satisfied with your purchase, please always feel free to reach us at email@example.com to inquire about your options. Your satisfaction is our priority.
RETURN & EXCHANGE POLICY
Can I return my order?
Non-Custom Items: Due to COVID-19, we have extended our return and exchange policies to accommodate any areas that have quarantine restrictions. We accept returns and exchanges of any non-custom pieces in new and sellable condition within 30 days of arrival date. It is up to the discretion of the Nominal Team to deem an item in legible condition for exchange or return. Due to hygienic purposes and safety reasons, earrings cannot be accepted for returns or exchanges at this time. Refunds on orders may not include the cost of shipping already paid for by Nominal.
International Returns & Exchanges: We are unable to process return labels for international customers at this time. Shipments back to Nominal must be paid for by the customer, and your refund / exchange will be processed upon receipt of the item. A separate shipment charge will also be incurred if you are looking for an exchange. If Nominal is at fault for any order errors, we cover the cost of everything to make it right. If there are any defects or mistake made in your order, international customers are always covered under our full item replacement warranty and will not be expected to pay for any shipment charges.
If you are not entirely happy with your order, please contact us and we will do our best to make things right. Your happiness is our #1 priority.
I'm not happy with my purchase.
If for any reason, you are not entirely satisfied with your purchase, please reach out to us so we can make it right. If any item arrives defective, we offer a 100% free item replacement. Also, all of our jewelry has a rust-&-tarnish-free guarantee, so please do not hesitate to reach out if you ever have any issues. please contact us at firstname.lastname@example.org.